Artificial intelligence isn’t just evolving—it’s maturing into something more capable, connected, and independent. Dialpad’s latest AI Agent solution marks that next step. In a recent conversation, Ben Edwards, Director of CX and AI Programs at Sandler Partners, spoke with Mike White, Manager of Partner Sales Engineering at Dialpad, about how AI Agent transforms AI from a co-pilot into an active problem-solver that can access data, execute workflows, and manage interactions start-to-finish.
“It’s like a brand-new associate coming on board—they can reach into various systems, reach out to coworkers, and take care of a customer from start to finish without a human involved,” says White. In industries like recruiting, automotive, and restaurants, AI Agent helps teams scale without new hires. One recruiting agency saw a 588% ROI after automating candidate screening—freeing recruiters to spend less time sorting applications and more time connecting with the right candidates.
As Edwards noted, “According to the U.S. Chamber of Commerce, 58% of small businesses are already using generative AI, and 60% believe it will improve their business.” Dialpad’s launch meets that momentum—transforming the power of AI into a resource that helps customers move seamlessly from problem to resolution.
To support adoption, Dialpad is expanding its Partner support team with four new deployment engineers dedicated to helping Partners and customers implement AI Agent successfully—aiming for a minimum 300% return on investment across every deployment. For Partners and their network, this is a major opportunity to bring next-generation customer experience technology directly to clients seeking efficiency, scale, and smarter automation.