Running one of North America’s largest grocery distribution networks demands technology that’s dependable, secure, and built for scale. Faced with outdated Wi-Fi and MPLS systems that led to shipping delays, incorrect orders, and employee frustrations, the client partnered with CBTS. Together, they deployed a modernized solution that improved efficiency, strengthened security, and created a seamless experience across every warehouse location.

Customer Profile:

  • Company: One of the largest grocery distributors in North America (founded in 1888)
  • Industry: Food Distribution
  • Locations: 50 large warehouses across the U.S. and Canada (400,000+ sq ft each)
  • Users: Thousands, operating nationally

Objective:

Modernize connectivity, improve accuracy and efficiency, enhance employee experience, and deliver secure, scalable infrastructure across national operations.

Discovery:

During the initial Wi-Fi assessment, CBTS uncovered additional challenges:

  • Aging and insecure infrastructure with limited performance
  • High dependency on outdated MPLS networks
  • Poor employee experiences due to connectivity gaps
  • Operational inefficiencies that directly impacted logistics and shipping accuracy

Solution/Deployment:

CBTS designed and deployed an integrated, enterprise-scale solution that included:

  • Managed Wi-Fi, delivering reliable wireless coverage across all 50 warehouses
  • Webex Calling, providing unified communications for seamless collaboration
  • Five9 CCaaS, improving customer interactions with a next-generation contact center
  • SD-WAN enabling secure, high-performance connections between sites
  • SASE (Secure Access Service Edge) ensuring advanced network security and performance
  • Bandwidth aggregation to optimize bandwidth management and support critical applications

Partner Gain:

  • $120,000/month engagement underscoring CBTS’ ability to deliver high-value, integrated solutions at scale
  • Project management excellence—recognized for seamless execution of a highly complex, multi-technology deployment
  • Channel Partner success—the flawless implementation positioned the Partner as a trusted technology expert and hero to their customer

Customer Gain:

  • Modernized infrastructure enabling employees to work reliably from any device, anywhere in the warehouse
  • Improved operations with faster shipping times, fewer errors, and better overall employee experience
  • Next-gen networking and security via CBTS-managed SD-WAN and SASE
  • Enhanced customer engagement through Five9 CCaaS and UCaaS solutions
  • Future-ready scalability with a foundation designed to support growth, efficiency, and innovation