Supporting a growing retail and restaurant footprint requires reliable connectivity, secure transactions, and constant uptime at every point of sale. With limited IT resources and no true site-to-site network in place, a national retailer faced operational risk and PCI compliance challenges across its locations. Partnering with Comcast Business, the organization implemented a secure, managed SD-WAN solution with built-in redundancy—improving visibility, stability, and operational efficiency across all sites.

Customer Profile:

  • Company: National Retail/Restaurant Organization
  • Industry: Retail/Restaurant
  • Headquarters: Northeast U.S.
  • Locations: 39 Locations Nationwide
  • Employees: 1,000+

Objective:

Establish network continuity, achieve PCI compliance, improve visibility and management, and deliver reliable uptime across all point-of-sale locations.

Discovery:

During early assessments, Comcast Business uncovered several challenges impacting the customer’s operations:

  • No network continuity or site-to-site connectivity
  • Single-circuit environments with no failover or redundancy
  • Limited internal IT resources and budget constraints
  • Lack of visibility and centralized network management required for PCI compliance

Solution/Deployment:

Comcast Business designed and deployed a secure, fully managed network solution to support the customer’s retail operations, including:

  • Meraki SD-WAN delivering centralized network management and secure site-to-site connectivity
  • Dual-circuit redundancy with wireless backup ensuring continuous uptime at each location
  • managed network services allowing the customer to outsource day-to-day IT management
  • Portal visibility providing real-time insight into network performance and devices
  • Aggregated bandwidth supporting POS systems, voice, and business-critical applications

Customer Gain:

  • Improved operational efficiency with consistent uptime across all POS locations
  • PCI compliance readiness through network redundancy and visibility
  • Simplified IT management by outsourcing network operations to Comcast Business
  • Consolidation of services reduced from 75+ IT bills to a single invoice, provider, and portal
  • Greater visibility and control across all locations with centralized network management

Partner Gain:

  • Generous SPIFF payout and ongoing monthly residuals
  • Expanded service footprint through a successful teaming approach with Comcast Business
  • Strengthened partner positioning as a trusted advisor for retail network modernization