Operating in the defense sector requires a communications system that’s robust, secure, and cost-justifiable. NCDMM, a government contractor specializing in additive and advanced manufacturing, needed a solution that could scale efficiently while reducing rising VoIP costs. Ultatel stepped in, delivering cost savings, streamlined operations, and seamless scalability.

Customer Profile:

  • Company: NCDMM (National Center for Defense Manufacturing and Machining)
  • Industry: Government Contracting / Advanced Manufacturing
  • Locations: Multiple (federal and defense-related)
  • Users: Growing nationwide

Objective:

Reduce recurring VoIP costs, simplify communications infrastructure, improve IT control, and ensure compliance while enabling secure scaling across locations.

Discovery:

NCDMM’s IT team was struggling with their previous Cloud solution’s high overhead and inefficiencies, including:

  • Expensive recurring costs with limited flexibility
  • Multiple support touchpoints and ticket delays
  • Complexity onboarding new users and managing fax/voice services
  • Lack of streamlined tools for IT control and scaling

Solution/Deployment:

Ultatel provided a Cloud-native communications platform, replacing multiple systems with a single solution for phone, fax, and admin control. Deployment included:

  • Fast migration from previous Cloud Solution with minimal disruption
  • Unified interface with real-time management of users and call flows
  • Scalable communications—adding new lines and features without hardware or licensing burdens
  • Live 24/7 support, oering immediate resolution without ticketing delays
  • Ultatel Solutions: Cloud VoIP, E-Fax, Admin Portal Access, Support for Scaling Operations

Partner Gain:

  • Long-term strategic partnership with NCDMM
  • Recognition as a trusted IT/communications Partner in the federal sector

Customer Gain:

  • 50% monthly cost savings vs. previous Cloud Solution
  • Clean, fast migration completed with a single support contact
  • Admin portal empowers IT to make instant changes (no tickets or delays)
  • Seamless scalability — add users/features without friction or hardware
  • Responsive — issues resolved with one email or phone call
  • Faster onboarding and reduced IT workload
  • Dedicated long-term Partner support — described as “the best in the industry”