Operating in the defense sector requires a communications system that’s robust, secure, and cost-justifiable. NCDMM, a government contractor specializing in additive and advanced manufacturing, needed a solution that could scale efficiently while reducing rising VoIP costs. Ultatel stepped in, delivering cost savings, streamlined operations, and seamless scalability.
Customer Profile:
- Company: NCDMM (National Center for Defense Manufacturing and Machining)
- Industry: Government Contracting / Advanced Manufacturing
- Locations: Multiple (federal and defense-related)
- Users: Growing nationwide
Objective:
Reduce recurring VoIP costs, simplify communications infrastructure, improve IT control, and ensure compliance while enabling secure scaling across locations.
Discovery:
NCDMM’s IT team was struggling with their previous Cloud solution’s high overhead and inefficiencies, including:
- Expensive recurring costs with limited flexibility
- Multiple support touchpoints and ticket delays
- Complexity onboarding new users and managing fax/voice services
- Lack of streamlined tools for IT control and scaling
Solution/Deployment:
Ultatel provided a Cloud-native communications platform, replacing multiple systems with a single solution for phone, fax, and admin control. Deployment included:
- Fast migration from previous Cloud Solution with minimal disruption
- Unified interface with real-time management of users and call flows
- Scalable communications—adding new lines and features without hardware or licensing burdens
- Live 24/7 support, oering immediate resolution without ticketing delays
- Ultatel Solutions: Cloud VoIP, E-Fax, Admin Portal Access, Support for Scaling Operations
Partner Gain:
- Long-term strategic partnership with NCDMM
- Recognition as a trusted IT/communications Partner in the federal sector
Customer Gain:
- 50% monthly cost savings vs. previous Cloud Solution
- Clean, fast migration completed with a single support contact
- Admin portal empowers IT to make instant changes (no tickets or delays)
- Seamless scalability — add users/features without friction or hardware
- Responsive — issues resolved with one email or phone call
- Faster onboarding and reduced IT workload
- Dedicated long-term Partner support — described as “the best in the industry”