In a recent conversation, Ben Edwards, Director of CX and AI Programs at Sandler Partners, spoke with Joseph Schofield, Solution Engineering Manager and Principal Solution Architect at Vonage, about how their CX/CCaaS solution continues to evolve, streamlining the customer journey and tapping directly into Salesforce’s newest agentic AI capabilities. Schofield shared a recent homebuilder win where enabling voicemail drop alone saved each BDR 14.5 days per year, effectively paying for the customer’s entire Contact Center, CX, and AI modernization.
As Schofield explained, these improvements span far beyond outbound engagement. Vonage supports the full customer lifecycle—from initial inquiry to financing, underwriting, and post-sale service—automating tasks like identity verification, warranty requests, and service dispatch. These capabilities highlight several key strengths that set Vonage apart:
- Deep, native Salesforce alignment — Not just integrated but fully embedded through Salesforce Voice.
- AI-ready architecture — Positioned to take advantage of Salesforce’s agentic AI announcements.
- Operational ROI — Time savings and automation that fund larger CX modernization.
- Consultative collaboration — From hackathon-style ideation to full deployment support.
For Partners, Vonage offers a clear path to helping customers modernize their CX stack, reduce manual workloads, and prepare for upcoming AI investments. Whether the entry point is outbound optimization, service automation, or Salesforce integration needs, Vonage brings the tools and expertise to support the full journey.
To learn more about how Vonage can help your customers elevate their Salesforce-driven CX and adopt AI-ready workflows, visit their Provider page in the Portal.