In a recent conversation, Ben Edwards, Director of CX and AI Programs at Sandler Partners, sat down with Gary Coben, Channel Chief at XTIUM, to discuss how IT teams are handling the pressure of AI-driven transformation—and how XTIUM is helping customers keep up. XTIUM was recently recognized as the #9 largest MSP globally, supporting organizations that need scalable, full-stack IT and operational resources, particularly as they prepare for rapid AI adoption. Their combination of scale and deep expertise allows XTIUM to give customers the time, coverage, and support their internal teams often lack as AI initiatives accelerate.
Coben shared that AI is accelerating at a pace most internal IT teams simply can’t keep up with. The challenge isn’t interest or intent—it’s bandwidth, underscored by projections that nearly 80% of AI projects are expected to fail—not because of the technology, but because organizations don’t have the time, talent, or resources to support them. “Outsourcing IT doesn’t just save clients’ money—it gives them the one thing money can’t buy: time,” Coben explains. “A successful AI deployment takes time, and XTIUM helps customers get it back.”
As customers prepare for 2026 and beyond, four services are driving the biggest results:
- Enterprise Help Desk – A full staffing model that many IT teams simply can’t build internally.
- Infrastructure Support / Managed Network Services – Ensuring performance, uptime, and stability.
- Global Field Dispatch – A technician dispatched anywhere in the world within 24 hours.
- Staff Augmentation – Filling expertise and resource gaps quickly and cost-effectively.
“These services aren’t just more cost-effective than doing it in-house—they give IT teams the time they need to deploy AI correctly,” says Coben.
Coben emphasized that Partners now have a major opportunity to shift the customer conversation: “We can change the dialogue from ‘AI deployments are failing’ to ‘Here’s how we give you the time and money to do it right,’” he says. Starting with help desk or infrastructure support opens the door naturally to broader managed services—giving Partners a clear way to support customers while growing deeper, stickier revenue.
To learn more about how XTIUM can support your customers’ IT and AI readiness efforts, visit their Provider page in the Portal.