Why Your Clients Should Embrace Contact Center as a Service (CCaaS) and Customer Experience (CX)
More than just a modern call center, CCaaS/CX encompasses email, text, social media, instant message, chat/chatbots and phones while integrating smart analytical platforms, customer relation management/insights and improved security. This is the way today’s organizations interact, learn, and build relationships with their customers, patrons and even employees.
Every Industry, Organization and Endeavor can benefit from their own level of CCaaS/CX solution. Scalability. Integration. Regulatory considerations. CCaaS/CX brings a positive return on investment in the medical, technology, consumer product, automotive, retail, governance, education, and retail fields. Software and Cloud solutions go far beyond improving call wait times providing everything from call sentiment analysis to marketing platform integration to the implementation of efficiencies that significantly decrease costs while increasing positive resolutions.
You have access to the full portfolio of CCaaS/CX solutions — including leading providers 8×8, Dialpad, Kustomer, RingCentral, and Vonage. Compliance standards include HIPAA, PCI, SOC 1, SOC 2, SOC 3, HITECH, ISO 27001, ISO 27002, NIST, FISMA, Hospitality, and California Teleconnect Fund.
CCaaS and CX Solutions Will be a Big Part of the Future. When an individual reaches out, chances are there’s a reason, and the potential for frustration if not handled properly. By embracing data rich technology your clients can saves time and money while allowing flexibility and quantifiable customer insights. Some solutions even embrace Machine Learning and Artificial Intelligence to continually improve interactions and, potentially, gain insights to improve operations!
Don’t forget, with Cloud services (and practically every aspect of a modern organization) comes bandwidth requirements. Alternatively, with bandwidth capability comes Cloud potential. Knowing where the client stands, and what they want to achieve can help you identify ways to satisfy their goals while meeting their requirements.
More Than Competitive, Leading Solutions and Terms. With 200+ Providers, the strongest agreements in the industry and technical/sales support, Sandler Partner agents are able to design solutions to the most exacting requirements, plan for future changes/phased integrations and do it with incredibly preferential pricing. We’re with you every step of the way, providing the level of support – sales, training, implementation, troubleshooting – that you and your client require. You take point, we’ve got your back!
Our team is always here to help you expand your CCaaS & CX business!
Interested in learning more? Watch the recording of our webinar on CCaaS & CX with Gerry Davis, SVP of Sales Engineering, where he speaks with industry leaders on how to talk about, and sell, CCaaS solutions here.
Our Featured Providers
8×8 offers Contact Center, voice communications, video, chat, and API solutions powered by one global Cloud communications platform. The 8×8 brand is strongly recognized in the channel, with customers, and is recognized in the Gartner Magic Quadrants for both UCaaS and CCaaS.
Dialpad harnesses AI to empower companies to get the most from calling, conferencing, and Contact Centers through Voice intelligence (Vi). Unified in a single, secure app, Dialpad fits every workstyle — helping 70,000+ businesses worldwide be more productive and collaborative from anywhere and on any device.
RingCentral provides Cloud-based business phone systems and communications designed for today’s mobile and distributed business world. Privately held and headquartered in San Mateo California, the company serves 320,000+ business customers over state-of-the-art Cloud infrastructure, with backing from venture capital firms and Cisco.
Vonage uses fully integrated Unified Communications, Contact Center, and communications API solutions. Vonage’s fully integrated Cloud communications platform enables businesses to collaborate more productively and engage customers more effectively using intelligent interactions across all channels, including messaging, chat social media, video, and voice.
Our Partners have access to over 60 CCaaS/CX Solution Providers, including other CCaaS/CX like Evolve IP, Five9, Genesys, Kustomer, Talkdesk, and UJETYou can review all your available options by using the Solutions Finder tool located in the Sandler Portal. For help navigating your way through the process, while discovering the best Provider(s) solutions available to meet your client’s requirements, simply contact our Sales Engineering Team!