CCaaS/CX | Contact Center as-a-Service/Customer Experience
Engage with customers in the environments they feel most comfortable in — email, text, social media, instant message, chat/chatbots, and phones. Plus, unlock smart analytical platforms, customer relation management/insights, and improved security that keep you safe while providing the customer understanding and insights that push your organization forward. With CCaaS, your Contact Center & CX ensures continuity and is also infinitely scalable, allowing it to grow with you while reducing costs from legacy approaches.
Already a Partner and looking for help with CCaaS/CX? Get in touch with us!
Contact is the Key, Engagement is the Result
Customer Relationship Management
Get a better handle on the relationship you have with your customers — both long and short term. Track conversations for easy hand-off between different experts or when escalations are necessary. See points of contact along a much longer timeline. Engage reactively, proactively, and adaptably.
Automation
Take contact routing to the next level! Plus, gain agent optimization solutions, Interactive Voice Response (flexible interpretations of customer expressions, pronunciation, and approaches) and AI/ML-powered multi-path experiences eliminate the feeling they’ve entered an endless maze.
Marketing Integration
The goal is always to achieve a personalized one-on-one connection with current, past, and future customers. This engagement begins with every touch you make, the more you know about them, and they know about you, the deeper the effectiveness. Buttons pushed. Levers pulled. 100% transparency.
Improve Experience
What have you done, and how have you treated me lately? Customer perception and experience can be like walking on a knife’s edge, one misstep and you’re fighting a wave of frustration. Make interactions faster, simpler, and deeper to gain traction and loyalty while converting customers into believers.
Read and Learn
Gain a better perspective on how to “Improve Customer Experience (CX), and Intelligence with CCaaS” and benefit’s your customers. More than just a modern call center, CCaaS/CX encompasses email, text, social media, instant message, etc. while integrating smart analytical platforms, customer relation management/insights, and improved security. We take a look at this solution approach from your customers perspective, which is a great way to prepare before you start any conversation.
Winning Customers Comes from Knowing and Engaging With Them
On Day 1, members of the sales engineering team Ben Edwards, Andy Rustad, and David Povlick took a vendor-agnostic look at available CX and CCaaS solutions and the value they bring – from beneficial consumer insights and improved customer interactions. Day 2 featured select Providers to discuss their solutions and where they work best.
Watch and Learn
Get Primed to Talk About, and Sell, CCaaS Solutions
Learn by hearing real applications and know-how to address customer objections while turning the conversation from cost to realizing revenue. CCaaS is a big topic, but in the end, it’s a conversation about identifying your customers’ needs and providing the solution(s) that meets these requirements — with an eye on scalability, efficiency, and reliability.
Contact Center Customer Experience, Cost and Revenue
The Benefits of CCaaS (Lower Costs; Reduced IT Requirements/Workforce Management; Scale Up or Down On-Demand; Improved Customer Experience (CX); Heightened Security/Compliance Standards; Reduce Downtime/Ensure Continuity; Improved Upgrade Oversight; Enhance Marketing Possibilities; Streamline Billing)
Promote Contact Center as a Service to Organizations
As a Sandler Partner, you gain access to customizable Contact Center as a Service/Customer Experience campaigns from the Marketing Center! Located in the Sandler Portal, the Marketing Center has strategic campaigns with collateral, emails, social posts, and microsites that can be updated, sent, and tracked from right within the center!
Already a Partner? Go straight to the available CCaaS/CX Campaigns.
A Dynamic Approach to CCaaS/CX, Providers Give You Options
Our Featured Providers
8×8 offers contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. The 8×8 brand is strongly recognized in the channel, with customers, and is recognized in the Gartner Magic Quadrants for both UCaaS and CCaaS.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible results.
Kustomer, now a part of Meta, helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt.
Dialpad harnesses AI to empower companies to get the most from calling, conferencing, and contact centers through Voice Intelligence (Vi). Unified in a single, secure app, Dialpad fits every workstyle — helping 70,000+ businesses worldwide be more productive and collaborative from anywhere and on any device.
RingCentral provides cloud-based business phone systems and communications designed for today's mobile and distributed business world. Privately held and headquartered in San Mateo California, the company serves 320,000+ business customers over state-of-the-art cloud infrastructure, with backing from venture capital firms and Cisco.
Vonage uses fully-integrated unified communications, contact center, and communications API solutions. Vonage’s fully-integrated cloud communications platform enables businesses to collaborate more productively and engage customers more effectively using intelligent interactions across all channels, including messaging, chat social media, video, and voice.
Our Partners have access to over 60 CCaaS/CX Solution Providers, including other CCaaS/CX like Evolve IP, Genesys, Talkdesk, and UJET. You can review all your available options by using the Solutions Finder tool located in the Sandler Portal. For help navigating your way through the process, while discovering the best Provider(s) solutions available to meet your client’s requirements, simply contact our Sales Engineering Team!