Customer Experience (CX) and Contact Center as a Service (CCaaS) are technologies that are growing at a phenomenal rate. If you’re not offering these solutions to your clients, they’re missing a valuable opportunity to learn about customers, improve experience, and even control costs. Today’s technology gathers information, analyzes trends, anticipates behavior, standardizes response/outreach, and empowers better decisions. It also makes consumers feel appreciated and heard, with their needs met. With the right technology approach, the opportunities are endless – which is a great position to place your business!
2 DAY FORMAT | Presentation + Q&A
Day 1 (Approximately 1 hour + QA) | Tuesday, April 11th: Ben, Andy, and David took a vendor-agnostic look at available solutions and the value they bring – from beneficial consumer insights and loyalty encouragement through improved customer interactions. CX and CCaaS is an organization-wide endeavor, with (Omni-channel across phones, chat, social media, text, websites/shopping portal) playing a key public-facing role. They also dug into the technology itself, including Contact Center, self service, how to use AI & ML for automation, analytics, and digital channels. Attendees unlocked a world of opportunity for their customers and themselves.
Day 2 (Approximately 1 hour + QA) | Wednesday, April 12th:8×8, Broadvoice, and Kustomer discussed their solutions, where they work best, and how to lead the conversation. They discussed how they can work with you, as part of your team, to help develop your customers’ CX/CCaaS capabilities.