As customer expectations evolve, so do the technologies built to support them. Businesses are looking for modern communication tools that are faster, more intelligent, and more engaging—and Partners who can help them navigate that shift. Our New Feature Focus series brings you the latest Provider innovations shaping that future. In this edition, we’re exploring two standout solutions poised to elevate both customer experience and business performance: Dialpad’s AI Agent and Infobip’s RCS Business Messaging.
Dialpad AI Agent helps organizations move beyond basic responses by completing full customer workflows on its own—from verifying identity and authenticating users to resolving issues and closing out tasks. It operates autonomously, without human handoffs, while keeping context consistent even when customers move between voice, chat, or web. For Partners, this gives customers a practical way to modernize support and automate routine interactions without building their own AI systems or managing complex integrations.
AI Agent For Partners, this gives customers a practical way to modernize support and automate routine interactions without building their own AI systems or managing complex integrations.
Key Capabilities
- Omnichannel Consistency: Seamless continuity across chat, voice, and web so users never repeat information.
- Low Code, High Power: Intuitive design and simulation tools for easy deployment and testing.
- Unified Platform Advantage: One data plane powering voice, video, and messaging for consistent insights.
- Built-In Security and Compliance: Standard identity verification and HIPAA-level safeguards across industries.
Early Performance Indicators of organizations using AI Agent
- 35% reduction in contact center costs within the first 90 days.
- 45% increase in AI-driven resolution rates, boosting satisfaction and retention.
- 80% of routine customer service issues projected to be autonomously resolved by 2029, according to Gartner.
- 30% potential reduction in operational costs across industries as agentic AI adoption grows.
Partners can use AI Agent to help customers streamline repetitive service tasks, improve response times, and scale support without proportional staffing increases.
Infobip’s RCS Business Messaging adds richer content, branding, and interactivity to the default messaging apps customers use every day. With iOS 18 now supporting RCS, businesses can reach more users with messages that function more like mini app experiences—without requiring downloads or redirects.
Key Capabilities
- Enhanced Experiences: Bring campaigns to life with carousels, videos, and personalized offers.
- Verified Messaging: Strengthen brand trust with verified sender IDs and built-in anti-spam protection.
- Actionable Analytics: Track delivery, clicks, and engagement for data-driven optimization.
- Interactive Conversions: Use tappable CTAs and two-way conversations to drive purchases or bookings.
- Failover Assurance: If RCS isn’t supported, messages automatically deliver via SMS or MMS.
Proven Performance
- 115% projected growth in RCS user base by 2029.
- 772% traffic increase across Infobip’s platform (H1 2023 – H1 2024).
- $4.2 billion in expected global A2P RCS revenue by 2029 (Omdia).
- 1049% growth forecasted in North American RCS traffic by 2029.
RCS introduces a modern messaging option that’s easy to position and requires minimal lift to deploy. It gives you a straightforward way to help customers improve engagement, share richer updates, and run more effective mobile campaigns—all within a channel that works across devices and delivers measurable performance insights.
To learn more, explore the Dialpad or Infobip Portal Page, or connect with your Channel Manager to discuss how AI Agent can help your customers transform service delivery and how RCS Business Messaging can elevate your customers’ mobile engagement strategies.