Gerry Davis, Sandler Partners’ SVP of Sales Engineering, and Vincent DiCicco, Vonage National Strategic Channel Director sat down to chat about Vonage’s unique strengths and a recent engagement. Owning their technology stack is a decided advantage – encompassing Unified communications, programmable communications, Contact Center, CPaaS (with APIs), Artificial Intelligence, Public Cloud Infrastructure, and their Global Carrier Network to empower the “Art of the Possible”! Factor in integrations for MS Teams, Salesforce, Office 365, Google Suite, and Service Now for even more functionality.

“For an exceptional customer experience to be created, it starts with the agents and the folks within the organization. If you empower them with the right tools and the data, they can craft and create this exceptional customer experience for the end customer. That’s our approach when it comes to Contact Center and UC.”
– Vincent DiCicco, Vonage

One great example of their offering in action was a sports team who wanted to have one solution support their entire environment. This promoted a positive Customer Experience (CX) for both their employees (agents – given the right tools and data to better engage and promote a more positive dialog) and their customers. Simplicity is key, and the Vonage solution provides everything in one place, including integration with existing MS Teams licenses, Salesforce, and more backend systems, routing the customer to the right place, and empowering agents with the necessary information to provide a streamlined interaction.

Going into process, Gerry and Vincent discussed the CX Sales Cycle, highlighting and departments (like IT, marketing, operations, and sales), that you should be approaching to start the conversation about Vonage solutions. While often the entry point is the IT team, it’s to your benefit to expand the conversation to other teams to help solidify the benefits that Vonage solutions can bring to the organization. When you’re ready to start discussing the “Art of Possible,” you can reach out to your Sandler Partners Channel Manager who has a wealth of experience and a developed relationship with the Vonage team.

Contact your Channel Manager or get in touch with us below to learn more!