Date and Time: Tuesday & Wednesday, July 16th and 17th
Day 1 Featuring: Ben Edwards, Director, Sales Engineer – West Region and Andrew Rustad, Director Sales Engineer – East Region
Day 2 Featuring: Genesys, NICE, Verizon, and Vonage
Customer Experience (CX) and Contact Center as a Service (CCaaS) technologies help your clients nurture their customer relationships by curating every contact, experience, and interaction they have together – to grow sales, foster loyalty, and even control costs. Today’s technology gathers information, analyzes trends, anticipates behavior, standardizes response/outreach, and empowers better decisions – often through Artificial Intelligence (AI). It also helps consumers feel appreciated and heard, with their needs met. With the right CX technology approach, which you can provide, the opportunities only grow.
These webinars have been created by the Sandler Partners’ Sales Engineering team to help you bring customers the CX solutions they need to improve their client relationships.
2 DAY FORMAT | Presentation + Q&A
Day 1 (Approx. 1 hour + QA) | Tues., July 16th: The Sandler Partners Sales Engineering team took a vendor-agnostic look at available solutions and the value they bring – from beneficial consumer insights and loyalty encouragement through improved customer interactions. CX is an organization-wide endeavor, with Contact Center (Omni-channel across phones, chat, social media, text, websites/shopping portal) playing a key public-facing role. We’ll also dig into the technology itself, including Contact Center, Self Service, and how to use AI & ML for automation, analytics, and content creation.
Day 2 (Approx. 1 hour + QA) | Wed., July 17th: Select Providers join Sales Engineer Ben Edwards to discussed their solutions, where they work best, and how to lead the conversation. We’ll discuss how they can work with you, as part of your team, to help develop your customers’ CX/CCaaS capabilities. Ben will share his own perspectives and experiences, including complementary solutions that add value for customers while expanding your sale.