Recently, Sandler Partners was able to help get a mid-size customer up and running with a Vonage UCaaS solution in only 2 business days, earning the partner valuable commissions. The COVID-19 outbreak has forced many businesses to hastily implement Work-From-Home solutions that require a responsive provider and quick implementation due to time constraints. Our latest case study highlights how Vonage fulfills both of these needs — leading to a bigger sale than originally expected for our partner during the pandemic.

Customer Profile:

  • Law firm
  • Based in Seattle
  • 31 employees
  • 1 location

Objective:

  • The customer had a traditional on-site PBX setup
  • Wanted to quickly implement a Work-From-Home setup for employees due to the COVID-19 outbreak
  • Needed a fast turn-up and installation due to the rapidly changing environment
  • Needed a way for employees to use traditional PBX functions from their homes

Discovery:

  • The partner was looking for a month-to-month UCaaS solution with immediate implementation
  • The partner reached out to several UCaaS providers to see which could turn-up immediately (install and turn-up is the same thing in this case)
    • Found 2 providers, LogMeIn and Vonage, that immediately responded to quote requests and were able to install quickly
  • The partner and customer arranged a demo with both providers.
    • LogMeIn had technical difficulties during their demo, but Vonage was able to effectively deliver without any issues

Solution:

  • The customer got all 31 employees set up with the Vonage soft phone client in order to:
    • Host online audio and video conferencing meetings
    • Enable company-wide instant messaging and file sharing
    • Allow employees to set statuses regarding availability to inform their colleagues
    • Mirror their on-premise PBX’s capabilities and beyond with 30+ standard calling features
  • The customer engaged Vonage on Friday, demoed Vonage’s soft phone client the following Monday, and were up and running by the end of day
  • Vonage is doing call forwarding for now until they can port the customer’s old numbers

Results:

The customer gained:

  • An expedited transition to voice and collaboration in the cloud amidst mounting Shelter at Home ordinances
  • The ability for employees to effectively and efficiently communicate and work together from their homes
  • More robust calling features than before and on a cloud application that can be upgraded quicker than on-premise equipment
  • A permanent solution upgrade rather than a temporary fix

Payoff:

The partner gained:

  • 4X SPIFS
  • Guaranteed longer commissions since the customer originally wanted month-to-month services but signed a 2-year agreement
  • A strong Evergreen commission