The continued expectation of faster, smoother service is pushing organizations to take a closer look at how they manage customer interactions across every channel. This presents a great opportunity for Partners to work with clients to identify experience gaps and match CX and CCaaS platforms that meet their needs.
Check out the following resources to see how you can lead more effective CX/CCaaS conversations heading into 2026!
PROVIDER SPOTLIGHTS:
Vonage’s Salesforce-Driven CX & AI Innovation
Vonage shared how its CX and CCaaS solutions streamline the entire customer lifecycle through automation, Salesforce alignment, and AI-ready architecture.
Ultatel’s Tailored Approach to UCaaS, CCaaS, and AI
Ultatel highlighted how its adaptable communications platform and hands-on support enable Partners to deliver tailored UCaaS, CCaaS, and AI solutions across regulated and service-driven industries.
CASE STUDIES:
Multi-Location Waste Management Organization Cuts Costs, Establishes Needed Integration, and Enhances Customer Reach
Learn how a waste management company replaced its outdated CX platform with a lower-cost, fully integrated solution that improved efficiency and customer communication.
How Dialpad Unified Communications and CX for 250+ Healthcare Facilities – AI-Powered UCaaS & CCaaS Platform
A leading healthcare provider streamlined communications with Dialpad, enhancing collaboration and delivering a consistent experience for patients and staff.
National Healthcare Organization Transforms Patient Experience, Adds Efficiency, and Cuts Costs
Learn how a national behavioral healthcare organization upgraded to an integrated UCaaS and CX platform that added messaging, improved analytics, and reduced costs.
How CCaaS, AI, and CPaaS Are Redefining Customer Experience
Learn how platforms like Dialpad and Infobip enhance CX by streamlining workflows, improving agent performance, and enabling seamless omnichannel communication.
QUICK REPLAYS:
Capitalizing on Emerging Technologies: Selling AI and CX Solutions with Confidence
CallRevu, Observe.ai, Sinch, and Yellow.ai shared how AI is transforming customer engagement and creating opportunities for Partners.
Selling AI and CX Solutions That Deliver Measurable Impact
This Summit panel featuring Dialpad, NICE, Infobip, and Vonage highlighted how today’s AI and CX innovations drive smoother workflows, improved experiences, and stronger results for customers.
Have a CX or CCaaS opportunity and need help moving it forward? Loop in your dedicated Sandler Partners Sales Engineer early to review requirements and align the right capabilities.
And when you reach the point of comparing platforms, use Solutions Finder to explore Provider offerings by features, industry use case, and workflow needs—giving you a straightforward way to recommend the best fit with confidence.