Adopting Artificial Intelligence (AI) is not a luxury reserved for large corporations with vast resources. It’s helping doctors make better diagnoses, manufacturers increase productivity/quotas, banks automate compliance practices, and retailers create a personalized almost one-to-one feel customer experience for their clientele. Businesses of all sizes can harness the power of AI to drive innovation, efficiency, and competitiveness. There are so many cost-effective solutions tailored for smaller enterprises that are easy to adopt. Cloud-based AI services and APIs, for instance, allow access to tools without substantial infrastructure or upfront costs. Startups, non-profits, and SMBs can leverage tools similar to (or exactly like) industry giants and realize the same gains and even cost savings.
Top AI Technology Integrations:
- Cybersecurity | Access Moderation, Threat/Vulnerability Detection, Expedited Response, Computer Vision
- Experiential (Employee/Customer Experience – EX/CX) | Conversational/Generative, Agent Assist, Speech/Predictive Analytics, Digital Assistants/Chatbots, Assistive tools for both mundane and high-level tasks
- Productivity/Labor | Communication/Collaboration, Automate Tasks, Provide Guidance/teaching, Scheduling
- System/Process Optimization | Real-time monitoring/analysis, Real-time response/management, Oversight, Diagnosis, Quality Assurance
- Regulatory/Compliance & Tracking | Automate Reviews/Submissions, flag issues, collect actionable data
- Decision Making/Analytics | Automate decision making, provide information/reports for higher level planning
AI adoption often doesn’t require your customers to staff up with a team of specialized experts – taking advantage of Providers’ own resources, Managed Service Provider support, or the tools themselves that were developed with user-friendliness in mind. Many user interfaces are surprisingly intuitive and built to cater to a variety of business needs. Small companies can integrate AI into their operations without the need for extensive in-house data science or even an IT team. This accessibility not only reduces the barrier to entry but can accelerate the adoption process.
A great example is Vonage, their Communication Platform is designed with ease of adoption and use in mind. No code visual tools make it easy to deploy new scripts, AI Virtual Assistants, and Interactive Voice Responses (IVRs) made in real-time. Their Natural Language Model (NLU) engine can understand everyday customer/agent voice calls and Speech-to-Text models are delivering market-leading performance for customer voice interactions. Adoption is also extremely easy, with your customers able to use Vonage to boost existing Contact Center intelligence without replacing their existing platform.
Another leading choice is Dialpad. Their proprietary AI, trained on billions of minutes of customer interactions, can be customized to meet the needs of specific roles, teams, and industries. They call it “The Good AI,” emphasizing the delivery of what organizations require most, including real-time support for sales, customer service, and team collaboration. Their in-house development lets them maintain an aggressive development schedule, with a commitment to release a new “game-changing” AI feature every month!
Many AI solutions are highly adaptable, making them versatile across diverse sectors. Your clients, regardless of their industry, can have AI applications tailored to meet their specific needs. From customer service chatbots to data analysis tools, AI can be customized to enhance efficiency and effectiveness in ways that align with the unique challenges and opportunities of any enterprise.
Chatbots, powered by AI, can handle customer queries promptly and accurately, providing a level of responsiveness that was once associated only with major corporations. This fosters customer satisfaction and loyalty, essential factors for the growth of business. The availability of open-source and dedicated AI frameworks has contributed significantly to ending the myth that AI is exclusively for big players. These frameworks, often developed by the global community or in-house by Providers, empower organizations to leverage AI technologies without being constrained by hefty licensing fees. This collaborative approach fosters innovation and actively contributes to benefit the ever-evolving field of AI.
As a whole, the technology landscape will always be evolving! With access and user-friendly interfaces, AI can be an invaluable asset. Help your clientele seize the opportunities presented by AI to enhance operations, improve customer experiences, and stay competitive in an increasingly AI-driven world. Just remember, the key lies not in the size of the business but in the strategic vision and willingness to embrace the transformative potential of AI.
There are so many technologies available to encourage the ongoing advancement of business, with AI being just one option. As a Partner, you can rely on your Sandler Partners team for help developing your own business, including your dedicated Sales Engineer or Channel Manager – your complete team is listed on your Sandler Portal homepage dashboard. For more information on the comprehensive support offered by your Sales Engineering team, feel free to email me directly at [email protected] or visit the Sales Engineering page to find the Sandler Partners Sales Engineer dedicated to your area. We’re excited to work with you, and have you be part of our community!
Author:
