CCaaS/CX/AI | Cloud Contact Center, Customer Experience, Artificial Intelligence
Reach customers where they are—on email, text, chat, social media, or voice—and create seamless, consistent experiences across every channel. Modern CCaaS and CX platforms go beyond communication. They integrate AI-powered tools like chatbots, agent assist, and speech analytics to drive smarter interactions. Combine that with CRM integration, intelligent analytics, and enhanced security to gain deeper insights and deliver proactive, personalized support. Scalable and cloud-based, CCaaS helps you reduce legacy costs, ensure business continuity, and evolve your customer engagement strategy as you grow.
Already a Partner and looking for help with CCaaS/CX? Get in touch with us!
Contact Sparks Connection. CX and AI Make It Personal.
AI & Automation
Empower agents and delight customers with intelligent, AI-driven support. Improve first call resolution, reduce wait times, and eliminate frustrating handoffs. From smarter self-service to agent assist and real-time recommendations, automation helps you answer faster and solve better.
CRM & Integrations
Understand every customer or patient interaction across systems and time. Seamlessly integrate with CRM platforms, EMR/EHR systems, and other business tools to provide context-rich experiences. Enable smooth handoffs, faster escalations, and long-term relationship tracking—from first contact to lifetime value.
Personalized Engagement & Conversations
Recognize every customer the moment they reach out. Tailor responses, route with context, and optimize journeys based on history and behavior. Personalization at scale improves satisfaction, deepens loyalty, and ensures each interaction feels intentional—not transactional.
Proactive Outreach & Follow-Up
Don’t just respond—reach out. Use data and triggers to engage customers at the right time, on the right channel. From appointment reminders to service updates and feedback loops, proactive outreach builds trust, reduces churn, and keeps customers informed and engaged.
Read and Learn
Gain a better perspective on how to “Improve Customer Experience (CX), and Intelligence with CCaaS” and benefit’s your customers. More than just a modern call center, CCaaS/CX encompasses email, text, social media, instant message, etc. while integrating smart analytical platforms, customer relation management/insights, and improved security. We take a look at this solution approach from your customers perspective, which is a great way to prepare before you start any conversation.
Learn, Engage, and Grow Customer Relationships with CX & CCaaS Solutions
Customer Experience (CX) and Contact Center as a Service (CCaaS) technologies enhance customer relationships, drive sales, foster loyalty, and manage costs. On day 1 members of the Sandler Sales Engineering team will walk through agnostic solutions. On day 2, hear from leading CX and CCaaS Providers on their solutions and where they work best.
Watch and Learn
Winning Customers Comes from Knowing and Engaging With Them
On Day 1, members of the sales engineering team Ben Edwards, Andy Rustad, and David Povlick took a vendor-agnostic look at available CX and CCaaS solutions and the value they bring – from beneficial consumer insights and improved customer interactions. Day 2 featured select Providers to discuss their solutions and where they work best.
Get Primed to Talk About, and Sell, CCaaS Solutions
Learn by hearing real applications and know-how to address customer objections while turning the conversation from cost to realizing revenue. CCaaS is a big topic, but in the end, it’s a conversation about identifying your customers’ needs and providing the solution(s) that meets these requirements — with an eye on scalability, efficiency, and reliability.
Promote Contact Center as a Service to Organizations
As a Sandler Partner, you gain access to customizable Contact Center as a Service/Customer Experience campaigns from the Marketing Center! Located in the Sandler Portal, the Marketing Center has strategic campaigns with collateral, emails, social posts, and microsites that can be updated, sent, and tracked from right within the center!
Already a Partner? Go straight to the available CCaaS/CX Campaigns.
A Dynamic Approach to CCaaS/CX, Providers Give You Options
Our Featured Providers
8×8 offers contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. The 8×8 brand is strongly recognized in the channel, with customers, and is recognized in the Gartner Magic Quadrants for both UCaaS and CCaaS.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible results.
Kustomer, now a part of Meta, helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt.
Dialpad harnesses AI to empower companies to get the most from calling, conferencing, and contact centers through Voice Intelligence (Vi). Unified in a single, secure app, Dialpad fits every workstyle — helping 70,000+ businesses worldwide be more productive and collaborative from anywhere and on any device.
RingCentral provides cloud-based business phone systems and communications designed for today's mobile and distributed business world. Privately held and headquartered in San Mateo California, the company serves 320,000+ business customers over state-of-the-art cloud infrastructure, with backing from venture capital firms and Cisco.
Vonage uses fully-integrated unified communications, contact center, and communications API solutions. Vonage’s fully-integrated cloud communications platform enables businesses to collaborate more productively and engage customers more effectively using intelligent interactions across all channels, including messaging, chat social media, video, and voice.
Our Partners have access to over 60 CCaaS/CX Solution Providers, including other CCaaS/CX like Evolve IP, Genesys, Talkdesk, and UJET. You can review all your available options by using the Solutions Finder tool located in the Sandler Portal. For help navigating your way through the process, while discovering the best Provider(s) solutions available to meet your client’s requirements, simply contact our Sales Engineering Team!