CCaaS/CX/AI | Cloud Contact Center, Customer Experience, Artificial Intelligence
Reach customers where they are—on email, text, chat, social media, or voice—and create seamless, consistent experiences across every channel. Modern CCaaS and CX platforms go beyond communication. They integrate AI-powered tools like chatbots, agent assist, and speech analytics to drive smarter interactions. Combine that with CRM integration, intelligent analytics, and enhanced security to gain deeper insights and deliver proactive, personalized support. Scalable and cloud-based, CCaaS helps you reduce legacy costs, ensure business continuity, and evolve your customer engagement strategy as you grow.
Already a Partner and looking for help with CCaaS/CX? Get in touch with us!
SOME OF OUR FEATURED CCaaS/CX/AI TECHNOLOGY PROVIDERS
Contact Sparks Connection. CX and AI Make It Personal.
AI & Automation
Empower agents and delight customers with intelligent, AI-driven support. Improve first call resolution, reduce wait times, and eliminate frustrating handoffs. From smarter self-service to agent assist and real-time recommendations, automation helps you answer faster and solve better.
CRM & Integrations
Understand every customer or patient interaction across systems and time. Seamlessly integrate with CRM platforms, EMR/EHR systems, and other business tools to provide context-rich experiences. Enable smooth handoffs, faster escalations, and long-term relationship tracking—from first contact to lifetime value.
Personalized Engagement & Conversations
Recognize every customer the moment they reach out. Tailor responses, route with context, and optimize journeys based on history and behavior. Personalization at scale improves satisfaction, deepens loyalty, and ensures each interaction feels intentional—not transactional.
Proactive Outreach & Follow-Up
Don’t just respond—reach out. Use data and triggers to engage customers at the right time, on the right channel. From appointment reminders to service updates and feedback loops, proactive outreach builds trust, reduces churn, and keeps customers informed and engaged.
Read and Learn
Discover how “Organizations Compete and Thrive Based on CX” and help your clients connect faster, streamline operations, and build loyalty. From omnichannel communication to AI-powered insights, today’s platforms do more than handle calls—they deliver personalized, intelligent interactions that drive real results. Learn how to frame the conversation from your customer’s perspective and uncover opportunities that go beyond support to spark growth.
Learn, Engage, and Grow Customer Relationships with CX & CCaaS Solutions
Customer Experience (CX) and Contact Center as a Service (CCaaS) technologies enhance customer relationships, drive sales, foster loyalty, and manage costs. On day 1 members of the Sandler Sales Engineering team will walk through agnostic solutions. On day 2, hear from leading CX and CCaaS Providers on their solutions and where they work best.
Watch and Learn
Learn How CX Will Revolutionize Your Clients’ Businesses
Learn how to explain what CX is, why it matters, and how it’s evolving—especially as AI and integrations drive new conversations around revenue and customer engagement. In this panel, Providers shared use cases and insights to help you turn CX into a strategic conversation that aligns with your clients’ goals and opens the door to big deals.
Selling AI and CX Solutions with Confidence
This two-day webinar focused on how CX and AI solutions are reshaping customer engagement and business operations. On Day 1, sales engineers Ben Edwards and Andrew Rustad explored how CX and AI tools boost efficiency and customer interactions. Day 2 featured Providers sharing real-world use cases and where their solutions deliver the most value.
Promote Contact Center as a Service to Organizations
As a Sandler Partner, you gain access to customizable Contact Center as a Service/Customer Experience campaigns from the Marketing Center! Located in the Sandler Portal, the Marketing Center has strategic campaigns with collateral, emails, social posts, and microsites that can be updated, sent, and tracked from right within the center!
Already a Partner? Go straight to the available CCaaS/CX Campaigns.
A Dynamic Approach to CCaaS/CX/AI, Providers Give You Options
Our Featured Providers
Dialpad is an AI-powered Cloud communications platform transforming the Contact Center and CX experience. With built-in Voice Intelligence (Vi), Dialpad helps businesses deliver faster, smarter, more personalized customer interactions—all through a single, secure app. Trusted by 70,000+ companies, Dialpad enables great CX from anywhere.
Sinch delivers personalized communications at scale, helping businesses enhance CX through voice, messaging, and API-driven solutions. As the world’s largest messaging provider and #2 CPaaS provider, Sinch powers SMS, MMS, SIP, voice for Teams/Webex, and more—bringing brands closer to customers through one powerful connection.
Our Partners have access to over 60 CCaaS/CX Solution Providers, including other CCaaS/CX like Evolve IP, Genesys, Talkdesk, and UJET. You can review all your available options by using the Solutions Finder tool located in the Sandler Portal. For help navigating your way through the process, while discovering the best Provider(s) solutions available to meet your client’s requirements, simply contact our Sales Engineering Team!