In a recent conversation, Ben Edwards, Director of CX and AI Programs, spoke with Mike Shulman, VP of Channel Sales, Americas at Yellow.ai, about how businesses can streamline operations, reduce costs, and improve engagement through AI. As Edwards noted, “80% of customer service issues are going to be resolved by AI by 2029,” underscoring the growing demand for AI-driven solutions.
Yellow.ai’s platform sits on top of existing solutions like CCaaS, ticketing systems, and CRMs, enabling fast adoption without disruption. By automating high-volume, repetitive inquiries through voice and chat, businesses can improve efficiency and shift teams to higher-value work.
One recent deployment of Yellow.ai AI-powered voice bots with a leading waste management organization, Waste Connections, helped them handle a surge of 25,000+ monthly calls, including simple scheduling, container requests, and billing inquiries. This freed up their agents to handle more complex customer conversations and resulted in savings of over $3.5 million during the first 6 months.
Yellow.ai’s differentiators and impact include:
- Overlay approach — Works on top of existing CX and contact center environments
- Focus on repetitive inquiries — Automates high-volume requests that don’t require human intervention
- Voice bot deployment — Quickly supports scheduling, service requests, and billing inquiries
- Operational efficiency — Frees up agents to focus on more complex customer needs
Together, these strengths help customers see immediate value as they define their broader AI strategy. For Partners, Yellow.ai creates an opportunity to engage customers at any stage of their AI journey—from early research to active deployment.
To learn more about how Yellow.ai can support your customers with scalable AI-driven automation, connect with your Channel Director or visit their Provider page in the Portal.